At Ray of Beauty Skincare, your satisfaction matters to us. Due to the nature of our products, all sales are final. Please review our policy carefully before making a purchase.
We do not offer refunds under any circumstances. Once an order has been placed and shipped, it cannot be refunded.
We offer product exchanges only under the following conditions:
Exchange requests must be submitted within 7 days of product delivery
The item must be unused, unopened, and in its original packaging
Exchanges are limited to products of equal or lesser value
Customers are responsible for all shipping costs associated with exchanges
To request an exchange, please email info@rayofbeautyskincare.com with:
Your order number
The product you’d like to exchange
The reason for the exchange
The following items are not eligible for exchange:
Opened or used skincare or tea products
Gift cards
Sale or discounted items
Digital products
Due to safety and hygiene regulations, opened products cannot be accepted or exchanged.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. Approved claims will be eligible for a replacement only.
All shipping fees are non-refundable
Ray of Beauty Skincare is not responsible for lost or stolen packages once marked as delivered